Terms & Conditions of Silk Path Hotel Hanoi
- Rates are quoted in US Dollar (USD)
- Rates quoted subject to 5% service charge and 10% VAT
- A credit card number is required to guarantee the booking
- Cancellation policy depends on the rate types offered
- Please note that children age 12 and older are charged the adult rate. Please include them in the number entered in the No. of Adults box.
- Exchange rates for information only. Payment due upon departure based on exchange rates set by hotel.
- Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that reservations contain or resulted from a mistake or error.
- All rates and privileges quoted are subject to change without prior notice
- Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. This maybe done by visiting www.silkpathhotel.com
- Should you wish to cancel an existing reservation, simply click on www.silkpathhotel.com
- Please do not hesitate to contact us at the following e-mail: firstname.lastname@example.org or email@example.com, we are at your disposal for any further information you need.
Kindly be informed that the Hotel check-in time is at 14:00 and the check-out time is at 12:00. Free early Check in from 11 am and free late check out till 3 pm is subject to availability. Late check-out from 12:00 to 18:00 can be extended at 50% of the room rate; thereafter a full day rate will be applicable, subject to room availability.
All non-guaranteed reservations will be held till 16:00 on the scheduled arrival date. Should you wish to guarantee this reservations and transportation booking, kindly acknowledge and return the reply portion together with the necessary letter for our reference.
For any cancellation of guaranteed bookings, follow our policy to avoid one night room charge for cancellation penalties. Full room charge will be levied for any no show reservation.